Refund policy

Refund & Returns Policy

At VX phones UK LTD we want you to be happy with your order. If you are not completely satisfied, you can return it within 30 days of delivery for a full refund.

Free returns

Returns are free. Contact us at vxphones@outlook.com or call +44 7572 041684 with your order number and we will send you return instructions. We cover the cost of return postage.

Conditions

Items must be returned within 30 days of the date you received them.
Items should be unused, in the same condition you received them, and in their original packaging where possible.
Please include your order number or proof of purchase.

Faulty or damaged items

If your item arrives faulty, damaged or not as described, contact us as soon as possible and we will offer a replacement or a full refund.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are made to your original payment method within 14 days of us receiving the item. Depending on your bank, it may take a few extra days to appear in your account.