Damaged or Faulty Goods Policy

We check every order before it leaves our shop, but if your item arrives damaged or develops a fault, we will put it right.

What to do

Contact us as soon as possible with your order number.
Describe the problem and include photos of the item and packaging if you can.
Keep the item and its packaging until we have resolved the issue.

What we will do

We will arrange a free return and send you a replacement or a full refund, whichever you prefer. You will not pay any postage costs for faulty or damaged goods.

Your rights

Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, and a refund if that is not possible.