We aim to give every customer excellent service, but if something goes wrong we want to put it right quickly.
How to complain
Contact us by email or phone with your name, order number and a description of the problem. Photos are helpful if an item is damaged or faulty.
What happens next
- We will acknowledge your complaint within 2 business days.
- We will aim to resolve it within 14 days.
- If we need more time, we will keep you updated.
If you are not happy with our response
You can contact Citizens Advice (citizensadvice.org.uk) for free advice. You also have the right to take your complaint to court.
Your feedback helps us improve, and we thank you for taking the time to tell us.
Contact us
Email: vxphones@outlook.com
Phone: +44 7572 041684
Address: 278 St Helens Rd, Bolton BL3 3QA, United Kingdom