We want the accessories you buy from us to work well and last.
Your statutory rights
All products are covered by your rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described. If a product develops a fault that was present when you received it, we will repair, replace or refund it.
Manufacturer warranties
Some branded products come with a manufacturer's warranty. Where this applies, details are included with the product, and this is in addition to your statutory rights.
What is not covered
- Normal wear and tear, such as scratches on cases or screen protectors from everyday use;
- Damage caused by accidents, drops, liquid or misuse;
- Products that have been modified or repaired by someone else.
Making a claim
Contact us with your order number, a description of the fault and photos if possible. We will guide you through the next steps.
Contact us
Email: vxphones@outlook.com
Phone: +44 7572 041684
Address: 278 St Helens Rd, Bolton BL3 3QA, United Kingdom