Chargeback Policy

If there is a problem with your order, please contact us first. We can usually resolve issues quickly and refund you directly.

A chargeback (asking your bank to reverse a payment) can take weeks. Contacting us is normally much faster.

We will provide your bank with evidence such as order details, delivery tracking and our communications with you.
If the chargeback is raised for an order that was delivered as described, we will dispute it.
If you also return the item to us, please tell us so we can avoid refunding you twice.

This does not affect your right to contact your bank or your statutory rights.