Privacy policy

Privacy Policy

This Privacy Policy explains how VX phones UK LTD ("we", "us", "our"), 278 St Helens Rd, Bolton BL3 3QA, United Kingdom, collects, uses and protects your personal information when you visit or buy from our online store.

Information we collect

Order information: your name, billing and delivery address, email address, phone number and order details.
Payment information: payments are processed securely by our payment providers. We do not store your full card details.
Device and browsing information: such as your IP address, browser type and pages viewed, collected through cookies and similar technologies.

How we use your information

To process, deliver and support your orders, including returns and refunds.
To communicate with you about your order and respond to your questions.
To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
To protect against fraud and improve our store.

Legal basis

Under UK GDPR, we process your data to perform our contract with you, to meet legal obligations, for our legitimate business interests, and with your consent where required.

Sharing your information

We share information only with trusted service providers who help us run our business, such as Shopify (our store platform), payment processors and delivery companies. We never sell your personal information.

Cookies

Our store uses cookies to keep your basket working, remember your preferences and understand how the store is used. You can manage cookies in your browser settings.

How long we keep data

We keep order information for as long as needed for accounting, tax and legal purposes.

Your rights

You have the right to access, correct or delete your personal data, to object to or restrict its use, and to data portability. To make a request, email vxphones@outlook.com. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.