Cancellation Policy

We understand that sometimes you change your mind. This policy explains how to cancel an order.

Before dispatch

You can cancel your order at any time before it is dispatched. Contact us as soon as possible with your order number and we will cancel it and give you a full refund to your original payment method.

After dispatch

Once your order has been dispatched it can no longer be cancelled, but you can still return it within 30 days of delivery under our Refund Policy. Returns are free.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason. Our 30-day returns window gives you longer than this legal minimum.

Orders we cancel

We may cancel an order if a product is out of stock, if there is an obvious pricing error, or if we suspect fraud. If this happens we will tell you and refund you in full.