Answers to the questions we get asked most. Can't find what you need? Contact us and we'll be happy to help.
Where are you based?
We are VX phones UK LTD, a phone shop at 278 St Helens Rd, Bolton BL3 3QA, United Kingdom. You are welcome to visit us.
Do you deliver across the UK?
Yes. We deliver to all UK addresses, including England, Scotland, Wales and Northern Ireland.
How much is delivery?
UK delivery is completely free on every order, with no minimum spend.
How long will my order take?
Orders are dispatched within 1–2 business days and usually arrive within 8–10 days.
Do you ship outside the UK?
Not at the moment. We currently deliver to UK addresses only.
Can I track my order?
Yes. When your order is dispatched we email you a shipping confirmation with tracking details where available.
What is your returns policy?
You can return items within 30 days of delivery for a full refund. Returns are free.
How do I start a return?
Email or call us with your order number and we will send you return instructions.
When will I get my refund?
Within 14 days of us receiving your return, paid to your original payment method.
My item arrived damaged or faulty. What should I do?
Contact us with your order number and photos. We will send a replacement or refund you, and you pay no postage.
Can I cancel my order?
Yes, at any time before it is dispatched, for a full refund. After dispatch you can return it within 30 days.
How do I know an accessory fits my phone?
Check the compatible models on the product page. If you are unsure, contact us with your phone model and we will help.
Are your products genuine Apple or Samsung products?
Unless a product clearly says it is an official branded product, it is a compatible accessory made to fit those devices.
What payment methods do you accept?
We accept major debit and credit cards and the other payment methods shown at checkout.
Is it safe to pay on your website?
Yes. All payments go through Shopify's secure, encrypted checkout, and we never see your full card details.
Do you repair phones?
Yes, phone repairs such as screen and battery replacements are available in our Bolton shop. Please call us or visit for a quote.
How can I contact you?
Email vxphones@outlook.com or call +44 7572 041684. Our shop is open Monday to Saturday 10:00 AM – 6:30 PM and Sunday 10:00 AM – 6:00 PM.
Contact us
Email: vxphones@outlook.com
Phone: +44 7572 041684
Address: 278 St Helens Rd, Bolton BL3 3QA, United Kingdom