Most orders arrive within 8–10 days. Occasionally parcels are delayed, and we will help you if that happens.
If your order is late
- Check your tracking link in your shipping confirmation email.
- Check with neighbours or your local delivery office.
- If your order has not arrived within 10 days of ordering, contact us.
If your order is lost
If the carrier confirms your parcel is lost, or it has not arrived within 15 days of dispatch, we will send a free replacement or give you a full refund.
Wrong address
If a parcel is returned to us because of an incorrect address, we will contact you to arrange re-delivery.
Contact us
Email: vxphones@outlook.com
Phone: +44 7572 041684
Address: 278 St Helens Rd, Bolton BL3 3QA, United Kingdom